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Say goodbye to long legal battles—Online Legal India brings you quick and smart consumer dispute resolution, online.
With the help of Online Legal India
If a company fails to provide a satisfactory product or service, customers have the right to raise consumer disputes and seek resolution through Online Dispute Resolution (ODR) mechanisms.
File Consumer Dispute Online (ODR)
Submit Your Dispute Here
Your Doubts, Our Solutions
Frequently Asked Questions
Consumer Protection Bill was introduced in Lok Sabha in 2019 replacing the Consumer Protection Act, 1986. The bill has defined customer rights including the following:
Protection against marketing goods and products which are harmful to life.
Information regarding quality, quantity, purity, standard and price of goods and services.
Access to different products and services at competitive costs.
Reimbursement against unfair and fraudulent trade practices.
Penalties for misleading advertisement
The CCPA can impose a penalty of up to Rs 10 lakhs and two-year imprisonment for misleading or false advertisement. The fine may be extended to Rs 50 lakhs and the imprisonment may extend to five years.
Right to file a complaint from anywhere
As per this new rule, consumers are allowed to file a complaint from anywhere be it home, office or anywhere else.
Right to seek compensation under product liability
In case any loss is caused to a consumer due to a defective product, the consumer can file a complaint against the manufacturer or the service provider and ask for compensation. The manufacturer or seller would be held liable if the product does not confirm to express the warranty
Why Choose Online Dispute Resolution?
Efficiency
Resolve disputes faster thantraditional court litigation
Cost-Effective
Significantly lower expensescompared to court cases.
Confidentiality
All your sensitive data andinformation will remain secure
Flexibility
Easy to schedule and lessformal procedures.
Expert Mediators
We have a team of mediatorsskilled in facilitating fruitfulresolutions.
Who Can Use Our Online Dispute Resolution Services?
Our services are ideal for resolving disputes related to
- Online purchases and e-commerce transactions
- E-commerce refund and return issues
- Service delivery issues
- Warranty and guarantee claims
- Billing and payment discrepancies
- Misleading advertisements
- Warranty and guarantee disputes